Shipping policy

Shipping Policy

General Policy

We offer Free International Shipping on all orders over USD 100, regardless of destination.
For orders under USD 100, a flat shipping rate will apply depending on the destination country.
Shipping fees are automatically calculated at checkout.

Shipping Methods & Delivery Times

International Orders

▪ We use trusted EMS (Express Mail Service) or equivalent courier partners to ensure safe and timely delivery.
▪ Estimated delivery time: 3–10 business days, depending on the region and customs clearance.

Dispatch & Handling

▪ Orders are typically dispatched within 1–2 business days after payment confirmation.
▪ Our warehouse operates Monday–Friday (standard business hours, excluding national holidays).
▪ During holidays or high-volume periods, processing time may be slightly extended.

Address Changes

▪ If you wish to change your delivery address, please contact us before dispatch at
hello@athis-seoul.com

P.O. Box Addresses

▪ Unfortunately, we are unable to deliver to P.O. Box addresses, as our courier services do not support them.

Out-of-Stock Items

▪ If certain items are out of stock, available items will be shipped first.
The remaining items will be dispatched once restocked, at no additional shipping cost.

Delivery Delays

▪ If your order has not arrived within the estimated delivery window, please contact us at
hello@athis-seoul.com
We will investigate the issue directly with the courier.

Tracking Notifications

▪ Once your order has been dispatched, you will receive an email with a tracking link to monitor the shipment status in real time.

Duties & Taxes

Sales Tax

▪ Sales tax is already included in the displayed prices.

Customs & Import Duties

▪ International orders may be subject to import duties and taxes upon arrival in the destination country.
▪ These charges are the responsibility of the recipient, as they vary by country and are determined by local customs authorities.